If you are not entirely satisfied with your purchase, we are here to help.
You will have 5 days to return an item from the date that you received it.
Once we receive your item, within 1-2 days of receipt we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within a few days, depending on your card issuer's policies.
Due to certain items being returned to the place of origin, should you receive a refund, the cost of return shipping will be deducted from your refund. Please allow 3-5 business days for refund.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. Should you receive a refund, but your item needed to be returned to its origin, the cost of return shipping will be deducted from your refund. Please allow 3-5 business days for refund to be sent.
If you have any questions on how to return your items to us or if you should encounter any issues with your return, contact us by email at firstname.lastname@example.org or by text at 256-212-0112 and someone will be available to assist within 24 hours.
As always, thank you for shopping at Kultured Konfidence!